Small local rental company – if you’re hoping for a free upgrade, this isn’t the place, their lot only has cars in the same class. We booked a Tiguan (or similar) and even though there were several Tiguans still in the lot, they gave us a Hyundai Tucson instead, so I seriously doubt they pay attention to the exact model on the booking. That said, the car itself was almost brand new, a 2025 model with ACC, lane-keeping and other features, so it was great to drive on the highway. Before returning the car we spent €5 at a self-service wash just to rinse off the exterior, and even though we didn’t fill the tank all the way until it clicked, it was at about 92% and they still refunded the fuel deposit without any issues.

Excellent!

It's okay.

had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)