Europcar ROME VIA CIPRO (VATICAN) Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Anastasia Max

Italy

Reviewed: Sat, Jul 28, 2018

About Europcar: 6.0 /10

Booked twice, the first time was inexplicably canceled without notice. When I called, the customer service was very impatient and insisted I received a message, but I definitely didn't. Finally managed to book again, paid, confirmed, and even bought full insurance. However, when I arrived in Rome, the staff said the insurance I purchased was through Zuzuche, not them, and that I would have to pay them if anything happened. So, I ended up paying again in Rome. Felt scammed. There were four other girls with the same issue. Recommend calling to confirm all details before renting!

Europcar

Rome

Italy

1 days rental

Relevant Reviews on Europcar ROME VIA CIPRO (VATICAN)

Zebulon Abraham

Italy

1 days rental

Europcar

Rome

Italy

Reviewed: Wed, Sep 25, 2024

About Europcar: 6.0 /10

1. The return location signage was not user-friendly. At the airport, it was easy to spot signs for other rental companies, but finding Euro was a struggle, requiring multiple rounds to locate it.
2. During the return process, the staff did not directly point out or inform us of the scratches they thought were present. Instead, they asked us to sign on their work phone directly. Later, when we received the official document, we realized that the scratch had already been marked on the pick-up form beforehand, but the return staff either ignored or overlooked it.