CAR RENTAL REVIEWS ON EUROPCAR IN ROME

1. The return location signage was not user-friendly. At the airport, it was easy to spot signs for other rental companies, but finding Euro was a struggle, requiring multiple rounds to locate it.
2. During the return process, the staff did not directly point out or inform us of the scratches they thought were present. Instead, they asked us to sign on their work phone directly. Later, when we received the official document, we realized that the scratch had already been marked on the pick-up form beforehand, but the return staff either ignored or overlooked it.

This was my first time renting a car abroad with QEEQ. It was very simple and not complicated at all—booked through the app, completed the paperwork at the store, and drove off.

car was paid for prior to pickup. the lady at the counter told me it was 14€ per day for extra insurance but then ended up charging my card 35€ per day. there is also an additional charge for roadside assistance which i did not ask for but they placed in my bill. They also charged 169$ CAD to my card and i cannot find out what this charge is for since the car was paid for prior to pickup.

The order processing was relatively slow, and the vehicle was not fully prepared.

Fast in handling incidents. The store in the suburbs of Rome is more reliable than the one at the train station. The sales staff at the central station are too pushy.

Very satisfied

Good.

Satisfied

Very satisfied.

Very satisfied.

The service was terrible. Even after buying insurance, they deliberately made things difficult. The service attitude was extremely poor. They even intentionally made card payments fail, despite claiming that with their insurance, no deposit would be required. My cards all had sufficient limits, but none of my three cards worked. Later, they processed someone else's transaction first, and suddenly my card worked again after that. It was clearly malicious. In the end, they forcibly added additional insurance costing over ten euros, claiming it was due to system price fluctuations.

They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.

Avoid this company at all costs. They only focus on upselling insurance.

Great service, friendly staff, no unnecessary extra insurance. But the car pickup still took an hour.

Very satisfied.

The car was extremely dirty both inside and outside, and in poor condition.

Rented for the third time, and both the staff and the condition of the car are excellent.

Overall service was satisfactory, but since the specified model was unavailable, an additional 10 euros per day was charged to upgrade to a Tesla.

Very good

It's acceptable.