The price is the cheapest.

The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.

The overall service was acceptable, but forcing customers to purchase insurance is really not great. Fortunately, the platform resolved the issue in time, reducing personal losses.

Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.

Tries to help resolve the issue, and followed up regularly. They were really good.

The service was excellent. The car we got on the first day had issues, so they immediately helped us get a brand new one, and even upgraded us to a 9-seater van!