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Live chat Email us Service Code: 1435227122
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Reviewed: Mon, Oct 1, 2018
About Routes: 6.0 /10
We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.

Relevant Reviews on Routes Vancouver Airport

Ben Emily

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Reviewed: Sat, Feb 2, 2019
About Routes: 10.0 /10
The car rental price was very low, unbeatable value.
About QEEQ: 10.0 /10

Charles Philemon

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Reviewed: Tue, Oct 9, 2018
About Routes: 2.0 /10
We waited over 40 minutes at the airport for the driver to pick us up. When he finally arrived, he first drove to Richmond to handle some personal matters, which resulted in over an hour to get to the rental location. Extremely dissatisfied with the poor service and lack of integrity in communication.

SRA

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sun, Sep 29, 2019
“Too many surprise costs when I picked up my car at a time when it is too late to do anything about”
About Routes: 6.7 /10
The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.
About QEEQ: 8.0 /10

P.Beak

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Aug 23, 2019
“Pick up and drop off very slow and directions confusing.”
About Routes: 8.0 /10
Car was excellent
About QEEQ: 10.0 /10

D.Gabay

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 20, 2019
“Great car, was a smooth drive and very comfortable”
About Routes: 10.0 /10
The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ: 10.0 /10
Very smooth process. Will definitely use it again.

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