This time ad it was very early in the morning, Routes staff were nice and as there were not many people the pick up was pretty much easy and smooth compared to the last time. The only thing I would like Routes to do is give the car with full tank gas instead of 3/4th as it would be easy for customer to return it with full tank as I had no option of filling it until 3/4 and had to fill it full

It was very easy to book and cancel reservation, I had to cancel due to chnage in plan and the whole thing was very smooth

long waiting time for car pick up. Customer service was good though.

We should have got a van, as one of our occupants had difficulty getting in and out. Age being a factor. Windshield wipers were not great. Did not handle well on a gravel road. A little clunky with the steering

The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.

0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.