Excellent service.

The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

Customer service lacks problem-solving ability

Infuriating experience at the Alamo rental point in Toronto Airport: My booking stated a pickup time of 5:00 PM (17:00), but my flight arrived early, so I picked up the car 45 minutes earlier (4:15 PM). The staff did not inform me about any additional charges and processed it as an extra day's rental, charging me for a whole additional day. I am extremely displeased with this unprofessional behavior. Let this be a lesson learned.

The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again