Big shout-out to Europcar in Munich! We had booked a Volkswagen Touran for 5 people. When we arrived at the rental office and told the staff that we had 5 people and a lot of luggage, they immediately gave us a brand-new Nissan 8-seater diesel MPV that had only done 5000 kilometers. The car was super spacious, and it was incredibly comfortable for our group of 5! The staff was friendly and, although they tried to upsell insurance, they stopped once I mentioned we already had full coverage. Overall, this was a great car rental experience in Germany—very satisfied!

The vehicle inspection is a bit too detailed compared to a few years ago when I rented a car.

Fast and convenient.

Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.