Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.

Initially, they said they didn't have the model I wanted and gave me a smaller one. After my insistence, they brought the model I reserved.

Average service

It was alright, nothing special.

The receptionist noticed our luggage and suggested upgrading the vehicle for an additional charge. After some negotiation, we agreed to pay an extra 300 dollars. When we saw the Chevrolet in the garage, it looked as big as a tank, which shocked us. With the help of the garage staff, we switched to a smaller Ford Explorer of the same class. Although it's an SUV, it felt a bit underpowered on inclines.