Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Booked a Fiat 500 or similar. We got a Panda which was ready for the knackers yard. The accompanying document was highlighted with numerous bumps and scratches with a broken wheel trim. A yellow warning light came on soon after driving away and each time I turned right, the front left wheel screeched. It was a little unnerving when going up hairpin bends. At night the dipped lights were dim. The mileage was over 102,000 km when collected. When dropped off Pablo the Panting Panda, the rep didn’t really care after I told him about the faults. Cheap yes... Cheerful no...

Great service. Even reduced the price. Good comms. Just need to make sure I pick another hire car company.

Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.

Booking process was simple enough and included all required cover. I just bought excess insurance on top.

When we got to the check in point they tried the hard sell of more insurance. We told them that we had already paid for the fully waiver insurance bring our excess down to £0. They kept stating this was not the case. I showed them my phone and they they changed their statement to well it it’s not through us so you need it again which is not the case. The first car we were shown was dirty and we were told to bring the car back clean. I asked why I had to clean a dirty car? The person that came out to inspect the car with me confirmed to the sales lady that it was dirty so there should be no charge. On entering the vehicle we noticed that they had issued us with a manual transmission. I went back to the desk and showed them their voucher which said Auto. They told me that this was just a car. Again I had to get the Easyrentcar email out to prove that we had ordered a Automatic. After we found this we got an Automatic. We feel like Ecovia tried everything to give us the cheapest car first for top money and didn’t want to give me the car that we had ordered. They charged the wrong credit card so we had to paid for 2 deposits (1 was returned the same day) otherwise we would have to pay a further €18 for their incompetence. The return was easy and the same guy came to inspect and we had no issues with him. Only the sales lady!! This whole experience of renting a car has put us off. We have rented many cars in the past and it has been very easy. To all be warned about Ecovia/ Autovia they will try and get all the money they can out of you and not provide you the car you paid for.

Like: Instead of Lancia we received KIA.
Dislike: During reservation pick-up was indicated "Rimini Airport", but nothing there. Needed to call and employee arrived after 10+ min.