Very satisfied

The overall service was pretty good, but the pickup time was a bit long, probably over an hour.

There were a lot of little issues with the car... tire pressure, burned out head lights, and no none seemed to care.

Wonderful smooth experience!... and best price!

1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure. 2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles

Super slow to process the check in. They have to input all the information on the spot. Never again.