I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.

Very satisfied

There were few people in line at the pickup point, allowing us to get the car within 5 minutes.

The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.

Satisfied