Both pickup and drop-off were quite fast. The pickup spot is not within the airport; a shuttle bus will pick you up after you call. The bus fare seems to be charged separately to the credit card, in addition to the payment at the store. Overall, it was pretty good.

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Everything is alright ...

It was good. The only thing that happened was that the car didn't have the tank full.

I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it. My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?

Like: Our rental experience went without a "hitch" and we are satisfied with this rental provider