Both pickup and drop-off were very convenient, without any hassle over minor issues.

All right, but they charged $70 for fuel.

The staff at the rental company barely spoke English and no one accompanied me to the parking lot to pick up the car or inspect its condition.

The car rental staff were very friendly, efficient, and considerate. They waived the fee for my booking mistake and canceled the pre-authorization immediately after return. Highly recommended.

I had to pay a 250-euro deposit when I picked up the car, and the female receptionist didn't even know about it when I returned the car. If I hadn't reminded her, who knows what would have happened! In general, the staff at the return location were quite inexperienced. They gave me a photocopy of the rental agreement, and I had to insist multiple times to get the original. What a mess! There was a minor scratch, and it took them ages to deal with it, saying the damage assessment would take half a month. I had to proactively email to get the final receipt. Isn't this the basic duty of a car rental company? Terrible!