Had to wait in line a bit during pickup because there were some unusual customers ahead, like those without their own credit cards or wanting to use cash as a deposit. The staff handled it all calmly. Returning the car was very smooth, with the staff completing the inspection quickly.
The service was okay, but when we went to pick up the car on the first day, they told us there were no cars available. We were supposed to pick up the car at 11 AM but had to take a taxi to the airport to get it. By the time we got the car, it was already 2 PM, which delayed our plans.
The staff was enthusiastic and acknowledged QEEQ insurance. Electronic contracts were available, the vehicle was in good condition, and the deposit was released within one hour after returning the car. The KONA is a hybrid vehicle, achieving 25 kilometers per liter of fuel, with fuel consumption in the city being lower than on highways.
Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.
The car rental staff were very friendly and helpful. When picking up the car, I didn’t like the reserved yellow-colored vehicle, so they immediately switched it to a Renault Captur. At drop-off, I informed the staff that the car wasn’t cleaned at pickup and that the drop-off location had been changed without prior notice. The staff quickly deducted 50 euros from the rental cost, which was very considerate.
Additionally, regarding the absence of an environmental sticker on the car, we had to delay our journey to contact the rental company and QEEQ. The rental company provided no response, and QEEQ claimed they were reaching out to the rental company. The long communication process did not yield a definitive answer. The staff at the drop-off location clearly stated that rental cars in France no longer require an environmental sticker. Surprisingly, QEEQ also lacked this information.
Pretty good overall, but the preparation time was a bit long. I booked for 8:00 AM pickup, arrived at 9:00 AM, finished the paperwork by 9:20 AM, and was told the car would be ready by 10:00 AM. In the end, it was actually given to me at 9:45 AM. Everything else was great.
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