The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.

Very, very dissatisfied.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.