Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.

The first car they gave me was an Alfa Romeo, but the oil light was on. Luckily, I noticed and requested a change. After communication, they replaced it with an Audi A3. There are major issues with vehicle maintenance.

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

There were undisclosed potential taxes, but they were directly deducted. The rental showed 11,000 in the order, but more than 1,000 in additional taxes were charged. Very bad experience.

Great service will use again, cheers