Very good

No queues because there weren’t many people.

Very satisfied, both pickup and drop-off were quick and convenient.

No upselling, just added directly. I was surprised by the high deposit amount. During the process, no additional sales were mentioned, and I didn’t think much about it since I was in a hurry due to customs delays. I just took the receipt and left. When I had time to review it later, I noticed many extra items had been added. I lodged a complaint with Zuzuche, but they said they couldn’t resolve it. They blamed me for not checking the receipt at the time. I argued that I didn’t purchase anything on-site, and having fully prepaid meant I didn’t need to buy anything on the spot. The other side insisted they didn’t sell me anything. I only realized something was wrong when I received a bank notification and got the receipt. How could I have checked the deposit slip in detail then?

The provided Subaru Outback was in good condition and was quite fuel-efficient.