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Live chat Email us Service Code: 7156197219
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Reviewed: Sun, Aug 25, 2019
About Routes: 2.0 /10
Remember, you get what you pay for! Firstly, the staff's attitude was poor; most of them were Indians and they weren't very patient with Chinese customers, probably because many Chinese customers are not good at English. Secondly, the rental contract process is unlike that of reputable rental companies. Other companies usually have a deposit of $200 and a maximum liability of $700, but here the deposit is $500 and the maximum liability is $3000. Thirdly, they don't show you the contract before you sign it. Normally, a regular store would explain the insurance coverage first, and then let you review the completed contract before signing it. Fourthly, when picking up the car, you must carefully inspect it for any scratches or issues because they won't tell you if there are any problems. If you find issues after taking the car, it will be hard to argue when returning it, and you may face high penalties. I almost got scammed myself, but fortunately, I found two small holes in the windshield before driving away. I asked the staff to note it down, and she reluctantly did so. I pointed out that such damage couldn't have been unknown to her, yet she didn't inform me. This experience taught me to be very cautious when renting a car abroad. Don't try to save a little money at a higher cost; always opt for full insurance.
About QEEQ: 8.0 /10

Relevant Reviews on Routes Vancouver Airport

Hogan Vogt

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Reviewed: Mon, Oct 1, 2018
About Routes: 6.0 /10
We followed the instructions from the rental service to wait at the parking lot, but the actual pick-up location was different. After phone communication, we found that the Routes employee spoke good Chinese. However, it took multiple inquiries to finally find the pick-up location near the Routes company's container.

R.Ellis

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Special | Mystery compact car or similar
Reviewed: Wed, Jul 6, 2022
About Routes: 7.0 /10
Counter didn’t answer any of our questions had to wait for the car nothing was answered

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Medium SUV | Jeep Wrangler or similar
Reviewed: Fri, Sep 20, 2019
“You get what you pay for”
About Routes: 7.3 /10
It was not clear that I required a credit card to pick up and that the card I had used to pay for the booking was not suitable for security deposit. This resulted in having to come back hours later once my brother had finished work to pick up the car and we ended up getting to our location after midnight. When picking up the car I overheard 3 other groups of customers in the same position that I was in. Once we picked up the car the lady at the desk said she would 'upgrade' the car but this did not seem to be the case, I dont think the car I had ordered was available and I overheard her upgrading everyones car in the line. This was not a good experience but the price was good.
About QEEQ: 8.0 /10

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Intermediate | Nissan Sentra or similar
Reviewed: Thu, Sep 12, 2019
“Pretty darn good.”
About Routes: 9.0 /10
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
About QEEQ: 8.0 /10

R.Hernandez

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Medium SUV | Jeep Wrangler or similar
Reviewed: Mon, Jul 29, 2019
About Routes: 7.7 /10
The car we used was dirty outside. Inside was clean.
About QEEQ: 8.0 /10

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