Not bad

Waited in line for 30 minutes

Got the return date wrong in the system, but the company extended the rental by a day and refunded the extra cost after contacting customer service. Grateful for their understanding and considerate service. Felt very secure using their service.

1. Picking up and dropping off the car at the same place is very convenient. 2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4. 3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?

カウンタースタッフはとても 迅速に対応してくれました。アラモだけ すごく混んでいたせいか、準備できる車を出してくれて、コンパクトを頼んでいたのに、カバンのサイズを見て大きめの車を出してくれた。とてもグレードのいい車で、最高だった。 旅行前に聞きたいことがあり、何度も連絡したが、電話は出てくれなかった。 返却はフルカバーだったからか、簡単なチェックで終わり、スムーズだった。