The car's electronic start and Bluetooth were not working properly. When picking up the car, there were some paint damages on it. I asked the rental company staff whether I should take photos, and I was told it wasn't necessary; I just needed to show them upon return (confirmed this with two different staff members). However, during the return process, the staff said that these damages should have been reported via email at the time of pickup, not during return. I later discovered that the rental company had written the email and phone number incorrectly on the contract. To avoid potential issues, I sent an email to the company, but it took several days to get a reply, and the issue of updating the incorrect information wasn't addressed.

The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.

The self-service is convenient, but I was charged an extra 10 euros at the end without explanation.

Very good, no hidden charges, everything went smoothly.

I still haven’t seen my deposit released back to my account. I would expect this to happen almost immediately. It is now 3 days later.

Not sure what QEEQ has to do with Go. Better if emails came from Go.