great customer service

Very easy to navigate the site and to make the reservations

I chose an international chain with a counter right outside the airport. The staff guided us to a shuttle that took us directly to the nearby rental office. We queued up using a computer system. Although I booked a Toyota, they gave me a Dodge. They accepted domestic credit cards. It was a bit crowded so the wait was long, but everything went smoothly in the end.

The rental company picked us up at the airport exit, and their store is just a few hundred meters away from the airport.

We rented a car in Guanajuato. We mentioned that we were going to Mexico City, which has driving restrictions. The staff promptly helped us apply for a 'city entry permit,' and our journey was smooth without any issues. The staff member also advised us not to give money if the police asked for it, suggesting we call them instead to handle the situation. Returning the car was quick, and although we didn't wash it, it wasn't really dirty. After returning the car, they even gave us a ride to our terminal.

Mandatory third party insurance

Should offer only cars which include third party liability as it is mandatory in mexico