There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

The car was not ready when i arrive, so he had to leave the shop and I had to wait in front of the shop that he get the car (over 1 hour) when he arrive it was with a car smaller than i had ordered, but did not want to wait anymore so I took it, but it is not ok, when I have reseved it and was there on time for the reservation.

Our flight, was canceled so we arrive early. We attempted to pick up the car during normal operating hours but nobody was there. It took over four hours to pick up the car which was one hour past our original pick up time. We had to drive one hour through traffic to a different location to pick up the car. We schedule drop off and followed up with you a call, but there was still nobody at the desk during the time of drop off. It was a horrible experience all the way around.