Overall alright, but they kept trying to upsell.

It was okay, but the route out wasn't clear, and the signs were not obvious.

The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.

Excellent friendly customer service. Very clear with no hidden costs or fees at the counter.