They provided a large SUV, diesel, very fuel-efficient. The car was brand new, quite satisfied.

Satisfied

The transaction was handled at another company's counter, and the explanation was unclear. The additional driver fee quoted was very different from the final charge. They originally said it was 5 euros per day, capped at 50 euros, and including tax it should have been around 60 euros. However, after agreeing, they charged my card 130 euros! Including the remaining balance for the car rental, it totaled over 160 euros! This is a typical case of fraudulent charges.

The attitude was very poor. They did not have the automatic car we reserved, only a manual one. I booked the car six months in advance. They were unapologetic about the lack of cars. We waited for three hours, and they still couldn't confirm if a car was available. Very disappointing.

I was scammed for 6800 RMB. Terrible experience, they never responded to my complaints. Before paying they were very attentive, but once they had my credit card, I was at their mercy.