Overall service was fine, but they tried to sell me insurance, switching between English and Italian.

Very good.

The rental company's service was overall very good, and the whole family enjoyed the self-driving trip.

First, they tried to sell me insurance, even though I had already bought it. Then, the car I received was a very small Yaris. I paid 90 euros for 2 days to upgrade to a Puma. When returning the car, it was raining, and the person inspecting the car kneeled down to check for scratches. They found a barely noticeable scratch on the wheel rim and claimed it was my fault, then took out a ruler to measure it. Returning the car ended up taking half a day, and I had to take a bus to the airport, almost missing my flight. They wouldn't let me go without paying, so I agreed to 50, but when I got back, I received a bill for 130 without any invoice. Really frustrating, very poor service.

The line was long, and the staff at the counter were slow. The pickup location was far from the counter. It was raining that day, and we had to walk a long distance. They finally gave us a downgraded small car, which felt overpriced. We ended up being 40 minutes late for the meeting with the client. This car rental company is really unreliable.