The vehicle was in great condition, clean and tidy, equipped with a 360-degree camera, and the return process was very convenient.

The service was highly professional, staff were warm and attentive, the procedures were handled efficiently and conveniently, and the car return process went smoothly.

This is the second time renting from this company. They provided an Italian local brand, Lancia. Although it's a small car, it performs excellently on the narrow roads of many small towns in Italy. With a 1.0-liter engine and electric assistance, fuel consumption is extremely low, and the space is sufficient for two people. I purchased full insurance directly from the car rental agency for peace of mind. The staff assured me that even if the car is damaged extensively, there's no need to pay. During drop-off, they didn't even inspect the car.

Following the airport signs, it was easy to find the car rental branch. After taking a number and queuing, there were three numbers ahead, and with two counters open, it took about 20 minutes to get served. The service at the pickup counter wasn’t very enthusiastic but at least they didn’t try to upsell additional insurance. (They informed us we were upgraded to a larger vehicle, but frankly, the car's condition wasn’t great; it felt unstable on the highway.) Worth mentioning, as we were concerned about the early morning return for our flight (the branch officially opened at 8 AM, and we were worried self-service return might lead to issues), we opted to return the car the night before. At the counter, we learned the return location actually opens at 7 AM, so we asked to adjust our return time to 7 AM. They were very accommodating, updated the system, and did not charge extra fees. This time, we rented two vehicles, but neither was in good condition. The Cupra we rented was particularly difficult to drive; its performance in every aspect was subpar. We were a little worried during the return process because, after refueling, we accidentally took a wrong turn and drove an extra ten kilometers, fearing it might not count as a full tank. Additionally, due to time constraints, we didn’t wash the car and only did a basic cleanup. However, the return process turned out surprisingly smooth.

The staff at Sicily by Car in Rome was incompetent. it took us over 90 minutes to pick up our car. And since we were in Rome for only that evening, we were very disappointed!

Very happy with Easyrentcars.com