Renting a car at San Francisco airport was very convenient. Since we didn't quite get used to the first car, we spoke to the staff at Los Angeles airport and they swapped it without any extra charges. Returning the car was also very easy. Overall, it was a great car rental experience.

Unclear insurance details!

There were additional sales. Due to my poor language skills, extra taxes and fees were incurred, and I didn't get help from QEEQ to resolve it!

The staff tried to sell us insurance during pickup. We didn't listen to his introduction, and as a result, we were given the wrong floor for car collection, causing us some trouble!

There were quite a lot of people in line in San Francisco, I waited for nearly half an hour. Returning the car in Vegas was very quick, but the pre-authorization held my funds for almost a month.