It was okay, but the first car they were going to give us had a dashboard showing a fault. We had to switch to another car, which delayed us a bit.

Pretty good.

The staff at Auckland Airport are of Indian origin, so communication was a bit challenging. The pickup point is a 7-minute walk outside the airport.

The store assistant noticed that we had 4 suitcases and thoughtfully upgraded us to an Outlander with a larger trunk. The car, a 2021 model, was in excellent condition and we had no issues throughout our trip. Additionally, being a hybrid, it was quite fuel-efficient. We were very satisfied with the car. The store assistant was of Indian descent and his English accent was a bit difficult for us at first. Thankfully, we met a kind lady who helped us translate everything, which made it possible to sort out the extra driver and full insurance. We hope others have the same good luck as we did.

Service is average