The service was excellent.

Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.

The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.

Pretty good

The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.