False advertising, paid for $100 to $385 excess then at pick up was told my excess was $4000

Pretty good.

Very good, easy to find the roadside store, and the service is simple, convenient, and comfortable.

Very happy! Service was excellent, and picking up and returning the car was easy. Last year in the USA, the rental car company forced me to rent a GPS and downgraded my car to push their insurance, making me wait from 11 PM to 4 AM. In Australia, this rental company provided great service, upgraded my car when my booked model wasn't available, and didn't pressure me to buy insurance. I will definitely rent from this company for future international trips and recommend my driving friends to do the same.

Poor counter staffs. The car we booked was not available and they tried to downgrade us to another car that can never put all our luggages inside. We booked a bigger car foreseeing we needed to put in quite a number of luggages. In similar cases in the past, we would be upgraded to another bigger car only instead of being pushed into a smaller car. 1, pirce is not the same. 2, it simply didn’t work! It took us 30 mins. We insisted and then was asked to wait for another 30 mins because they needed to wash the car! I think all these should have been managed better given they are clear what kind of cars customers have booked! I will go with another car rental company next time!