The overall service was okay. The cars from this company seem to be relatively older, but the prices are not particularly cheap. There was an attempt to sell me insurance during pickup, but I declined. I booked a T-Roc and was given a T-Cross, which happens to be the same as my car back home—what a coincidence. However, since they're economy cars, there's not much to say about their performance.

It might have been due to a trade show and the European Championship, but I had to wait in line for 40 minutes. Upgrading to a Tiguan Allspace was indeed more suitable given our number of people and luggage, apart from the higher cost, everything was fine. Adding an extra driver costs an additional 100 Euros.

Satisfied, the process was quick with all the necessary documents.

Very easy to find, the process is very simple, and the service is very enthusiastic.

The staff was friendly and explained everything clearly. There was no queue, and when I asked about insurance and said no, there was no upselling.