Overall great experience. Pick up was confusing. Didn’t know which shuttle will pick us up.

nice staff

nice

When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.

They didn't have any cars so they ended up giving us a Van. Which ended up costing us almost twice as much in gas. Van was good, everything worked well.

Car was empty of gas. Told to return it empty!!

Easy to rent from

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.