The staff are friendly.

Satisfied

It was a great car rental experience. We picked up the car an hour early at the airport. The procedure was very simple: show your passport, driver's license, and certification, then pay the deposit with a credit card and sign the contract to get the keys. To our surprise, the original Passat was upgraded to an SUV, a new car with only 1300 kilometers, running on diesel and equipped with navigation. Returning the car was even easier. We handed it over at the designated spot where a staff member checked the car's condition and fuel tank, then it was directly signed off as okay. As long as the tank was full (I refueled within 3 kilometers away), there was no need to wash the car. We drove a total of 2800 kilometers, with a fuel consumption of 5 liters per 100 kilometers and a top speed of 160 km/h (some parts of German highways have no speed limit, but I didn't dare to go any faster). This great experience makes me want to rent a car for future trips as well.

Top staff at Hannover airport.Thank you very much

All time having extra costs to pay for airport

EuropCar charged after the Rent my credit Card without a reason, an invoice and an explanation. Once I asked them why, they told me to refer to Easyrentcars. But it was EUROPCAR who took money from my card, and this although vehicle was returned properly as certified by the signed protocol I received back when returning the car.