Satisfied

It was okay. Rented the car for three days but only used it for one day to visit Civita di Bagnoregio. On the return day, it was raining, and there were some rain stains on the car surface. They insisted on a car wash and charged 25 euros, which was a bit unpleasant.

Overall, not bad. Arrived at the store half an hour early, but they wouldn't let me pick up the car until the scheduled time—too inflexible. Got a small Volkswagen SUV, brand new with just over 10,000 km on the odometer. The booking stated full-to-full fuel policy, but in practice, it's based on the fuel gauge reading, which is hard to manage precisely. If you return it slightly under, there's a penalty with no room for negotiation, so you end up over-refueling. The company is very strict about vehicle inspections. Upon return, they even check the underside of the front bumper for scratches by touch. The return process requires an in-person inspection with an immediate report. If you return the car on your own without this process, you can't verify the vehicle's condition later, and it could lead to disputes.

Good service

Very satisfied, highly recommend. Used translated Chinese driver's license to collect the car, the process was smooth, and the deposit was 500 euros. Note 1: The rental store is not at the airport rental car counters area; it is at the same place as the parking, in building C on the 4th floor, directly accessible from within the airport. Note 2: During the New Year, the ZTL restrictions in Rome change. If you're not familiar with ZTL rules, pay attention to road signs. In most cases, Google Maps will navigate around these zones, but if the destination is in the city center, it can be tricky. Most satisfied 1: Confirmed via email that I could return the car by myself early in the morning, just put the keys in the iron box next to the counter and don’t forget to take a picture. This solved my problem of having an early flight the next day. Most satisfied 2: Possibly got an upgraded model, the car was new and clean, although the screen was small, it was still smart. The steering wheel vibrates to return if you cross lanes. Most satisfied 3: The staff was very efficient and to the point.