RENTAL PLUS CAR RENTAL REVIEWS

This is the second time I've rented a car from this location, but compared to the last time, the experience was average. The car was in decent condition, and the driver quickly came to pick me up from the airport after my call. However, just as I was about to finish the rental process, the staff informed me that I must return the car in the same clean condition as when I picked it up, or they'd charge a cleaning fee. It was only about ten euros, so I paid without thinking much about it, but the more I thought about it later, the angrier I got. I've been renting cars for over ten years, and this is the first time I've encountered such a charge. Generally, unless the car is excessively dirty, no cleaning fee is charged. Be careful not to waste your money on this.

We were fully liable for the accident in Positano, but the comprehensive insurance covered everything. The process was hassle-free. Excellent!

It's fine.

Pretty good overall.

It's okay.

Very satisfied. The person at the counter was an aunt dressed in casual clothes, which initially seemed unprofessional. However, it turned out that appearances can be deceiving. She was very meticulous and thorough in explaining the deposit refund process, and didn’t push any insurance. I requested an additional cleaning fee of about 10 euros (because I heard that car rental companies in Italy might charge a high cleaning fee if the car is too dirty upon return, and we were worried we wouldn’t have enough time to wash the car on the last day, so paying for a cleaning fee upfront gave us peace of mind). The aunt carefully explained that this cleaning fee, unlike the deposit, would be directly charged. Despite numerous experiences renting cars abroad, this was the first time someone explained the charges so clearly. She also reminded us to take photos of the car's exterior and fuel level before driving away. The only downside was that because every procedure was done very carefully, it took quite a bit of time to complete the paperwork. It wasn’t busy when we picked up the car, but even so, it took about 20 minutes for our group. I recommend setting aside enough time for car pickup when planning your itinerary. When returning the car, the rental company’s staff wasn’t present, possibly because we returned the car earlier than scheduled. Another company’s staff collected our keys and told us the rental company would send us an email after inspecting the car. We were concerned whether existing scratches or damage might be attributed to us since there was no immediate confirmation. However, everything turned out fine. Shortly after, we received an email confirming the car was in good condition, and a while later, the deposit was refunded. The entire pickup and return process went smoothly.

Excellent!

The service was great, the staff were very friendly, and the return process was efficient.

The staff handling car pick-up and drop-off at the rental company were very friendly and did not try to sell insurance or impose any extra charges. I would choose this rental company again if I travel to Italy in the future.

Simple, efficient, and fast. Just returned the car and haven't received any extra charges so far.

The store is located outside the airport, and there is a shuttle service at Gate 6, which is very convenient. The staff didn't try to upsell insurance when I picked up the car, but I requested to purchase full coverage insurance. The staff member patiently explained it to me. Since I had full coverage, returning the car was smooth as well—just handed over the keys and I was done. The €500 deposit was refunded the same day.

Everything went smoothly, and the staff had a great attitude.