Very nice! My English isn't great, so I used a translation app on my phone to communicate with the staff at the store. They were very patient, speaking slowly into the phone one sentence at a time, making the whole process very smooth. Returning the car was even more impressive. I parked the car in the lot, went to the return desk inside the terminal, and they only asked if the car was parked before taking the keys and saying everything was okay. There was no inspection at all.

The staff were friendly and patient, and the process was very efficient.

Good explanation, simple and fast.

Staff were very friendly and helpful.

Unfortunately, I was held up at work and late to pick up my car. The manager, Jen G of Brisbane Office, on her way to her car, came back to the office to help me. She went above and beyond to serve me in a friendly and personal manner. I am very grateful to her.