The staff are very professional, patient, and attentive. Picking up and returning the car is very convenient, and it's close to Mascot train station. As a large company, the service is very professional, and the process is quick. When returning a car to Budget, they ask if there were any collisions and if you've cleared your belongings from the vehicle. Once you've answered, simply hand over the key and you're done. You'll receive an email within twenty minutes.

The car was a bit old and poorly maintained. The car key was dead when I picked up the car, but the car was in motion when I got it. I didn't realize it until I stopped after an hour's drive, so I had to use the mechanical key for the next 10 days. On the third day, there was a tire pressure warning. I nervously found the nearest Budget store in a town nearby, but they said they wouldn't take care of a car not rented from them. I had to go to a repair shop myself, and fortunately, it just needed air and not a tire repair. The mechanic said the tire hadn't been inflated for a long time. The vehicle maintenance was terrible.

The attitude, service speed, and patience of some rental company staff towards Asian or Chinese customers are questionable! There are significant differences compared to how they treat Western customers in similar situations!

Not too crowded and quite okay. However, there were no Chinese-speaking staff, which caused me to buy extra insurance.

Car was taken with minor dirt especially on front bumper.

Easy to book.