Satisfied

An excellent car rental experience! Cizgi includes full insurance, and I only upgraded with a €5 per day quick claim insurance without any additional upselling. I rented an Egea but had the option to choose a similar class Opel Corsa or Dacia Duster. I picked the latter for its larger space. The mileage was over 30,000 km, and the car was comfortable to drive, though the NVH performance could be better. In two days, I spent just over 600 RMB — incredibly affordable! I also paid 120 Lira for highway tolls after driving about 200 km on highways; the cost wasn’t high. Over two days, I parked roadside as I would back home without spending anything on parking. The rental was a full-to-full fuel policy. I refilled with 1,000 Lira of gas, drove 260 km, and still had over 100 Lira worth of fuel left. Overall, compared to taxi fares, renting a car in Turkey, especially if you avoid city driving, offers amazing cost-efficiency and convenience. Next time, I’ll consider renting an even better car.

Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.

The car was GR8, The Pick up was a bit slow & staff tried to give us manual drive car instead of Automatic, so we would not have to wait for automatic car to turn up. We paid for automatic (for safety reasons), so we insisted on it & hence had to wait over 30mins for car to turn up. We had so much difficulty finding the entrance to correct car park at Izmir terminal & due to lack of "CIZGI" signs outside of the car park, we ended up in the wrong car park & when we finally got the Cizgi guy to come up to where we parked (on different level to drop off point), he demanded that we have to pay 20 TL for the car parking payment, even though we explained it was not our fault. The paperwork provided had no clear instruction or map showing correct drop off point & what the procedure was?! we were not happy with the Cizgi staff at pick up/drop off office in car park.

The booking process was clear & efficient

Deberían tener personal que hable inglés, sólo habla turco y fue muy difícil la comunicación