The service from the store staff was very enthusiastic. My English is limited, so communication was a bit difficult, but with brief language and mobile translation, we managed to complete the pickup smoothly. It was right after my birthday on the day I picked up the car, and the staff wished me a happy birthday, which showed their thoughtfulness and friendliness. Because this store is close to my home, this was my second time renting a car here, and I will return next time.

There were a lot of people picking up cars, so I had to queue for a long time, but the process was relatively simple and efficient. Returning the car was extremely convenient and took only about 5 minutes. A big thumbs up! I rented a big pickup truck, which was a bit expensive, but it was brand new with only 10 kilometers on it, and even the protective film on the handle was still there!

The car interior is less than clean. I would expect it to be cleaner.

Good

The front desk staff At the Phoenix locationwas trying to not authorize the rental rate because they stated I held a US passport I told individuals that I live in Germany and I have a visa that is sanctioned under the status of forces agreement (SOFA) agreement and I’m a resident in Germany through the status of force agreement for a BUDGET claims to be pro military and that has a relationship with USAA they seem not to know that military personnel/ Government personnel are living in working overseas are residents of overseas locations in foreign countries! My suggestion if personnel for budget are going to be working at an international airport as large as the Phoenix airport that the school their staff on the situations! Shame on you but shit I wish USAA would reconsidered their partnership with you!