ecline all upsells from Fox

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.

The wait at the counter was over an hour. Many people were frustrated at the length we had to wait to get our car.

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.

We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.