I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.

Good service and quick rental process.

Le personnel à Boston était assez froid au guichet mais très sympathique lors de la prise du véhicule, en revanche celui-ci avait déjà beaucoup roulé et n'était pas en très bon état.

The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up

The app was great