Best staff, banged up Sedans

Friendly service

Love easyrent. My new go to!

On line it said that collision and theft was $8.98 but I got charged $34.95 per day. False advertising. I had Liability but not comprehension and told the attend. I was surprised at the added cost so a slightly more than $200 plus $8-98 per day rate turned into almost $450. On top of that it was dark out and the car was backed up near a barrier. I looked for the obvious faults in the car condition but didn't see down low near the under carriage that a red reflector was broken. I saw it later when I had ease of seeing the full rear of the car. When I turned the car in I mentioned it to the attendant and he said yes it was already noted. So the Q is, how many people got charged to repair this problem when it was not their fault?

HIGHLY UPSET - I was charged $139.86 instead of $43.57 when I returned vehicle which is $96.29 extra fees. Called & your rep 1st tried to say it was taxes & when I explained that was too high b/c my entire rental was only $159, he reviewed it more. Then said it was convenience fee for not refueling vehicle upon return. I don't understand why I'm charged this when the counter rep who rented me the vehicle specifically told me NOT to refuel, that they have an assembly line return & it speeds things up. He even said the gas would be a better price. NEVER did he say this was an upgraded feature that cost money. NOW I wonder if I will be hit with an upgraded fee since the same counter rep said he was upgrading my car since the one I selected was not available. I have NEVER in my life returned a car without filling up but I know he specifically told me Not to & I even remarked to him that I'd never heard of such & was pleasantly surprised Advantage offers this customer service. I am now regretting that thought because I got the worst customer service in that I was SCAMMED. The rep completely Lied & when he said not to fill up. Worse is that I only used $5.50 worth of gas. Booking# 40291187 / CONF# WAD015212EAD for Jaime Sterba

Like: I received a upgraded vehicle and was able to fit all my grandkids in it
Dislike: It took over 2 1/2 hours to checkout