Not now

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.

waited 30 minutes in line. did not have correct class of vehicle. tried to talk me into a more expensive vehicle. wound up taking a vehicle in a lower class than originally reserved.

Overcharged after denying extra upgrades and drivers. Frustrating experience overall.

Pickup took 2 hrs extra. Due to that my whole trip got upset.

Like: The car received was better than I had ordered, was no hassle to sort and find and simple to drop off. We had no issues with the car and it more than met our expectations at an excellent price