Very satisfied. Arrived 2 hours early, the MG car wasn't available, didn't want to wait, so paid extra to switch to a Steyr (this model is not listed on QEEQ). The car was in good condition. There were a few scratches when picking it up, but I just took some photos and didn't inspect it closely. I was a bit worried about problems when returning the car, but fortunately, the staff confirmed the damages were old, and they accepted the return smoothly. EUROPCAR is still pretty good.

The deposit wasn't refunded on the spot.

Purely online booking, no manual intervention

Spent two hours looking for the Shouqi Car Rental company, it doesn't exist. Chose a Chinese car rental company for convenience, but ended up being served by a foreign company. Everything costs money. The GPS that was supposed to be free cost 60 euros. My friend clearly bought insurance and they claimed he didn't. Rented an Alfa Romeo but got a Buick instead, and they insisted it was a similar model. Faced many issues while returning the car. They claimed something was missing from the glove compartment, which I never even opened. They charged my card 300 euros, and I have no idea when I'll get a refund. Very disappointing, never renting from here again.

Very bad. The QEEQ order only showed Shouqi Car Rental without informing the user that the actual partner company was Europcar locally. Both the pickup and dropoff addresses were incorrect, causing a lot of wasted time! Almost missed the flight!