Very good booking experience with a wide selection of vehicles to suit every want and need.

Staff member Roudayan was extremely helpful and spent time to make sure the car suited us perfectly. we appreciated his warmth and customer focus very much!

Very easy process

Everything else was good, but it was hard to find the car in the parking lot. I didn't know the way to walk from the store to the parking lot. The two adjacent parking lots were not connected, the signs were unclear, and I ended up in the wrong parking lot on the right. It took walking outside the building to find the rental company's parking entrance and then walking down the ramp to the -4 level to find the car.

First, the actual rented car was a diesel vehicle. During use, it suddenly showed a need to add AdBlue, otherwise it could not run normally after 100 km. After inquiring with customer service, I was told to buy AdBlue myself and then get reimbursed by the rental company. It took a lot of detours and wasted fuel to purchase AdBlue! Finally, after an hour, I bought it and got a receipt from the store (Total gas station). When returning the car, the rental company did not accept the receipt, claiming it did not list the AdBlue product name! We provided all evidence: a photo of the AdBlue warning displayed on the vehicle on the day of travel, photos of the purchase, and photos of adding AdBlue at the gas station, all with time stamps matching the receipt. We are still appealing and there has been no progress so far...

fine, at the railroad station (but not main entrance, the other)

fina as usual

Good value upgrade offered. Whole process vgood