Terrible!

Bob Pearson

Canada

Reviewed: Thu, Sep 26, 2024

About ACE: 6.0 /10

Hidden charges (out of province fee of $50 per day / rental car insurance fee of $10 per day) plus others more than doubled the initial hire fee. Terrible & deceitful tactics designed to gauge the customer without any other option really of changing to another provider. NEVER USE AGAIN!

About QEEQ: 8.0 /10

Additional charges need to be more clearly stated at the time of booking.

Economy | Kia Rio or similar

8-day rental

Relevant Reviews on ACE in Canada

Jefee Jackson

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

ACE

Billy Bishop Toronto City Centre Airport(YTZ)

Toronto

Canada

Reviewed: Sat, Sep 7, 2019

“Great experience”

About ACE: 10.0 /10

Car exceeded my needs

About QEEQ: 10.0 /10

M.Bagger

Canada

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Aug 29, 2019

“Great experience! AAA+++”

About ACE: 10.0 /10

This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++

About QEEQ: 10.0 /10

T.Baker

Canada

1 days rental

Large SUV | Hyundai Santa Fe 7 Seats or similar

Reviewed: Sun, Aug 18, 2019

“Long wait but overall good experience.”

About ACE: 8.3 /10

They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.

About QEEQ: 8.0 /10

Cheapest price I could find.

David B.

Canada

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Sat, Mar 2, 2019

“Ace are Liars”

About ACE: 4.3 /10

They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.