The car - very comfortable. Getting the car - could have been quicker and more mindful.

Overall satisfied, the staff were very patient. However, it was not ideal that the unavailability of the specific car model was not communicated in advance.

The rental company has very limited car options.

Satisfied

I bought the full insurance recommended by the rental car company, but the overseas rental company did not recognize it and forcibly charged me 205 euros for insurance, otherwise they wouldn't give me the car. When I contacted the rental car company, they said because I had signed it, they couldn't refund me. They push the insurance that isn't recognized overseas and do not resolve the issue, very disappointing.

The car was a great fit. We got an MG SUV instead of the NISSAN and I'm glad we did. Everything worked as expected and there was a lot of room for luggage in the back. My biggest complaint is that we wanted to pick up the car 45 minutes early due to an early arrival and the rental agent wanted to charge us 50 Euros. The car was already ready to go, so I'm not sure why we'd be charged extra. He ended up reducing this fee for us and I'm grateful, but I'm not sure why we needed to be charged for such a small shift in pick up time. Additionally, I was told by the agent that I'd need a sticker (vignette) for driving across the border into Luxembourg. I spent time stopping and asking about this only to find our that this is needed only for commercial trucks. OVERALL, the pickup was easy and the entire rental experience went smoothly.

Smooth booking overall!