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disappointed. I book a Honda "civic" & got a Kia "Fonte"

Reviewed: Fri, Jul 5, 2019
About Routes: 4.7 /10
Not enough staff to serve the guest. I wait more than half hour to get my car even though that day is not a busy day. no long line up. Also the condition is change if you are BC resident. (mileage limitation : 300km)
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

Marcus Grantham

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Reviewed: Thu, Jan 30, 2020
About Routes: 6.0 /10
About QEEQ: 10.0 /10

Barry Bobby

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Reviewed: Sun, Oct 14, 2018
About Routes: 6.0 /10

K.Hogan

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Medium SUV | Jeep Wrangler or similar
Reviewed: Thu, Jul 18, 2019
“Routes car rental is a group of people who have absolutely no Interest in customer service”
About Routes: 6.0 /10
Routes car rental is a group of people who have absolutely no Interest in customer service. They are rude beyond belief. I was there for 2 hours and witnessed 4 different parties having problems and all 4 turned away and went to a different rental company. Just do not under any circumstance go here
About QEEQ: 10.0 /10
Pleasant to work with

B.Susilo

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

L.H.

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Economy | Toyota Yaris or similar
Reviewed: Wed, May 15, 2019
“Great cost effective and safe rental experience!”
About Routes: 10.0 /10
The car exceeded my expectations because the nice lady at the desk gave me their newest and best car so I got a Kia Forte which was a lot better than what I had expected. The shuttle to the airport on return could have been better because I think there was some miscommunication and they ended up leaving without seeing us waiting. Luckily I did not miss my flight.
About QEEQ: 8.0 /10
It’s great. Such good value and decent customer service.

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