Poor service, the counter staff were impolite, and it was difficult to contact the car rental company even through the platform.

Almost new Vehicle (3800 KM) Pick up was easy and fast. Drop off was great too, had to wait a little for the Airport shuttle due to the high volume of people dropping of Vehicles at the same time. Did not create any issues for us since we had plenty of time to catch our flight home.

Great Booking Platform, Price protection safe us money, nice IOS App, will use this platform again.

the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

Not enough staff to serve the guest. I wait more than half hour to get my car even though that day is not a busy day. no long line up. Also the condition is change if you are BC resident. (mileage limitation : 300km)