A great car to drive and a seamless booking, collection and return process

Overall satisfied

Cons: Rented a BMW 1 Series but was given a Golf. The full insurance was bought from a domestic insurance company, and the rental company couldn't see it, so they kept reminding me that I hadn't bought insurance. Pros: Picking up and returning the car was very convenient.

The rental company's staff had low English proficiency. It is unclear whether they deliberately deceived or if it was an honest mistake. We clearly stated that we only wanted to add GPS and no other extra insurance, but ended up being overcharged by nearly 200 euros. On the day of the rental, we repeatedly confirmed with the staff that the total cost was around 260 euros, but my credit card was charged over 470 euros. I believe the business practices of this rental company are very problematic. I advise others planning to visit Germany not to rent a car from this company.

The attitude was very poor. They did not have the automatic car we reserved, only a manual one. I booked the car six months in advance. They were unapologetic about the lack of cars. We waited for three hours, and they still couldn't confirm if a car was available. Very disappointing.

When we picked up the car, we clearly told the staff that we had already purchased the additional full insurance and did not need to buy it again. The staff wrote the rental agreement very poorly and we couldn't make out the details. When returning the car, we were informed that we had been charged for the full insurance. They told us to call their service phone number to resolve the issue, as such matters are not handled on site. Since we were in a hurry to catch a flight, we had no choice but to accept. Very unsatisfied, will not rent from this company again. Will prefer to rent from bigger companies like Hertz, even if it costs more.