Unprofessional staff

a.Kelly

Ireland

Reviewed: Sat, Jul 6, 2019

About Easirent: 7.7 /10

The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.

Mini | Toyota Aygo or similar

1 days rental

Relevant Reviews on Easirent Dublin Airport

Griselda Nathaniei

Ireland

5-day rental

Reviewed: Wed, Dec 11, 2024

About Easirent: 2.0 /10

R.ZABORNIAK

Ireland

4-day rental

Intermediate | Kia Optima or similar

Reviewed: Sun, Sep 22, 2019

“no documents provided, unacceptable !”

About Easirent: 7.6 /10

NEVER RECEIVED MY AGREEMENT - I asked several times, this is unacceptable! I was promised by the person at the counter that agreement will be sent next day! never was! I am still waiting, for the invoice as well.

M.Tillman

Ireland

10-day rental

Compact | Ford Focus or similar

Reviewed: Wed, Sep 18, 2019

“Reasonable.”

About Easirent: 6.3 /10

Tried to tell us that the automatic car we requested was not available. After a while of questioning this, a car was found that apparently had been repaired. Panel damage where it has obviously been in an accident but drove okay. Other than that little hiccup everything else was fine.

About QEEQ: 10.0 /10

Booked early so no issue with price drop. Booking process was easy.